Customer First. Value Next.
The Executive Playbook for AI-Driven Omnichannel Personalization and Customer-Centric Growth
by Mariusz Gromada
Imprint & Copyright
AUTHOR: MARIUSZ GROMADA
TITLE: CUSTOMER FIRST. VALUE NEXT.
SUBTITLE: THE EXECUTIVE PLAYBOOK FOR AI-DRIVEN OMNICHANNEL PERSONALIZATION AND CUSTOMER-CENTRIC GROWTH
Text, Translation, and Typesetting: Mariusz Gromada
Cover Design: Aleksandra Rzeszowiak-Klimiuk
Copyright © 2025 by Mariusz Gromada
First Edition
Warsaw, 2025
ISBN 978-83-978998-0-3 (Hardcover)
ISBN 978-83-978998-1-0 (Paperback)
ISBN 978-83-978998-2-7 (eBook)
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This book is intended for informational purposes only. It is sold with the understanding that the author is not engaged in rendering legal, financial, tax, or other professional advice or services. If professional advice or other expert assistance is required, the services of a competent professional should be sought.
The views and opinions expressed in this book are solely those of the author and do not necessarily represent the views of any current or former employer, client, or business partner.






